v20180710

All Topo Maps Updates and Support

If you are looking for program updates for All Topo Maps, they can be found [ here ].

Sales of All Topo Maps products ended on March 1, 2017. Official support of All Topo Maps ended on March 1, 2018. Unofficial factory support of All Topo Maps ended on October 1, 2018.

Date Event
1 March 2017 End of Sales
1 March 2018 End of Support
1 October 2018 End of 'Free telephone support'
1 March 2019 End of 'Free Support by email'
1 March 2020 End of 'Paid email Support'
End of 'Paid Telephone Support'

We understand that you may have purchased All Topo Maps with the expectation that iGage Mapping Corporation would provided unlimited, free technical support for your product forever. This is not the case.

Beginning October 1st 2018, we will attempt to answer reasonable questions submitted by email to the address: info7@igage.com. Starting; March 1, 2019 email support incidents will be $49 per incident. (An incident is one question.)

If you are unable, don't have time or unwilling to submit reasonable questions by email, you may purchase prepaid telephone support for $195 per hour. Beginning October 1st 2020 we will no longer provide any All Topo support, in any form, for any reason.

The purchase of support is not required to submit a bug report, however no program changes or bug fixes will be entertained, no matter what. If the current build of All Topo Maps fails to transition to a future version of Windows, fixes will not be available or contemplated. For this reason we strongly suggest that you migrate any critical applications to other products.

Please don't call us and waste our time complaining about this policy. This policy will not change and your complaints are falling on deaf ears. The ATM product was killed by free, excellent quality online mapping resources.

 

iGage Mapping Corporation
1545 South 1100 East #1;  Salt Lake City UT 84105 USA
Voice:
+1 801 412-0011 Fax: +1 801 412-0022
email
orders@igage.com   General iGage Information